BLUE FEATHER PRODUCTIONS, LLC - 7-DAY RETURN POLICY
Can I return a CD (U.S.A. ORDERS ONLY)?
Douglas Blue Feather’s CDs are massed produced by Disc Makers, a professional duplication company. Even though it is vary rare and we’ve never had it happen, if you receive a CD that has a defective track, contact us within 7 days of receiving your CD and we will offer you the choice of replacing the CD or sending digital downloads of the album.
If you receive a CD that has been damaged in shipping (the CD, not the case) contact us immediately at
If there are no defects or damage, CDs are none returnable or refundable once they have been opened. This applies to Song Books as well.
Digital downloads of music are non-refundable
Can I return a CD (INTERNATIONAL ORDERS ONLY)?
Due to the high cost of shipping, if you receive a defective or damaged CD (the CD, not the case) we will replace it by sending you digital files only. We may ask for pictures of the damage.
If there are no defects or damage, CDs are none returnable or refundable once they have been opened. This applies to Song Books as well.
Can I return a flute (U.S.A. ORDERS ONLY) ?
We must receive a return request email from you with your original order number within seven days of receiving your flute. Contact us at
Since we ship free to you via UPS, there’s a $25.00 return shipping label fee for all return orders.
Once your return is approved, return orders must be received within 14-days and in original condition. As long as the box that you received the flute in is not damaged in any way, use the same box it came in and use the same protective packaging to protect the flute. Damaged returns due to your improper packaging will be charged a 50% return fee of the original purchase price.
Can I return a flute (INTERNATIONAL ORDERS ONLY)?
We must receive a return request email from you with your original order number within seven days of receiving your flute. Contact us at
We apologize that we are unable to issue return shipping labels for international orders. Return shipping must be arranged by customer.
Once your return is approved, return orders must be received within 14-days and in original condition. As long as the box that you received the flute in is not damaged in any way, use the same box it came in and use the same protective packaging to protect the flute. Damaged returns due to your improper packaging will be charged a 50% return fee of the original purchase price.
INTERNATIONAL IMPORT FEES
International customers are completely responsible for all duties, fees, and/or taxes. Any import fees assessed by the destination country must be paid at the time of delivery.
REFUSED ORDERS
Shipped orders that are refused and automatically returned to us by the shipping service will not be refunded.
ALL SALES FINAL ITEMS
Our 7-Day Return Policy' does not apply to any 'All Sales Are Final' item. 'All Sales Are Final' items are not eligible for return or exchange.
SUPPORT
THINGS TO CONSIDER WHEN BUYING A FLUTE:
What key or pitch are you drawn to? The smaller the flute, the higher the pitch. The bigger the flute, the lower the pitch.
For females, make sure the flute is comfortable for your arm length and hand size. Make sure you can cover all the holes with your fingers. Men can usually play any size flute.
The key of A is a good choice as a first time flute for most females. Females with longer arms might enjoy a lower pitched flute. Men usually like a G or F# flute. After your first flute, experiment with other keys to see what works for you.
Remember that the Native American flute is easy to learn, fun to play, and does not require any musical background or training. Each flute comes with a detailed instructional booklet and DVD.
Question: My flute looks a little different than the one in the pictured on your website. Why is that?
Answer: High Spirits flutes are handcrafted out of aromatic cedar, Spanish cedar, and walnut. Each type of wood can create minor appearances in wood grain, color, texture, and design details.
Question: Why does my flute have pieces of turquoise in it?
Answer: Other than flutes that have specific turquoise inlay, small pieces of turquoise may be used to fill in knotty areas in aromatic cedar flutes. We actually think this gives the flute a unique and one of a kind appearance.
FLUTE TROUBLESHOOTING
First make sure the fetish (bird carving) is centered on the rectangular hole in front of it. The hole should not be covered by any part of the bird. The bird should be just at the edge of the hole or back a bit (1/32"). Be certain that the bird is tied down snugly.
Longer bore flutes, especially bass flutes, can be more challenging to play. The reason is that the air has to travel farther and it starts to diminish its power. So the natural reaction is to blow harder which in turn creates an over blow on the sound hole. In fact, the longer bore flutes do need to be played more subtly.
High Spirits flutes are made a little bit differently from other flute makers allowing more air to be blown into the instrument without the bottom note breaking to the high octave. The down side of that is that it can sound breathy when blown too hard. This is typically resolved through experimentation, by varying the breath and backing off a bit.
Breathing too hard into any flute will overflow and destroy the notes. Not giving enough breath will produce weak sounding notes. On any flute, I find that the right amount of breath would be just enough to make the flame of a candle flicker, but not blow it out.
HOW TO REDUCE MOISTURE BUILDUP
Moisture buildup in your flute occurs when your breath condenses inside the flute and clogs the air passage. This happens especially if the ambient air temperature is cool or cold, or if you are out of practice. After playing a while the muscles in your mouth adapt, and the amount of moisture going into the flute decreases.
When the flute starts to sound "off," place a finger part way over the sound hole (the rectangular hole in front of the fetish) and blow hard into the mouth piece. Then hold the flute by the bottom end (opposite of the mouthpiece) and shake out any moisture that may have collected inside. This clears out the moisture and you will be able to play for awhile longer.
Mouth and lip position also helps in reducing moisture buildup when playing the flute. This is described in the instruction booklet on page 7 under "Techniques." It is important to close the lips, then place the flute against them, put the flute up to your lips, and squeeze you breath though your lips. This will help reduce the amount of moisture you blow into the flute and you will also be able to play longer notes. DO NOT place the flute inside your mouth and play. This will result in blowing more moisture into the flute and you will run out of breath quicker. Even with better mouth and breath control, moisture is an ongoing challenge with any wind instrument.
WHAT ARE "CHECK LINES"?
What looks like a check line may actually be a natural grain line in the wood, particularly in the soft wood of the Spanish Cedar. Spanish Cedar has naturally occurring, dark lines in the grain which are often mistaken for cracks.
For more questions & answers information, contact us at
